Responsible Gambling Policy

At Nexoriahotelhouse, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to promoting responsible gambling practices and providing a safe environment for all of our guests. This policy has been established and is maintained by Nexoriahotelhouse Inc., located at 72 Water Street, Charlottetown, PE C1A 1A8, Canada.

We understand that for some individuals, gambling can become a serious problem. We want you to know that you are never alone, and help is always available. Please take a moment to read this policy carefully — it is here to support you and those you care about.

Our Commitment

Nexoriahotelhouse is fully dedicated to fostering a responsible gambling culture within our establishment. Our commitment includes:

  • Providing clear and transparent information about the risks associated with gambling.
  • Training our staff to recognize signs of problem gambling and respond with compassion and professionalism.
  • Offering practical tools to help guests manage their gambling activity.
  • Collaborating with recognized national and international organizations dedicated to problem gambling prevention and treatment.
  • Ensuring that gambling remains a form of entertainment, not a source of financial or emotional harm.
  • Continuously reviewing and improving our responsible gambling practices in line with current best standards.

We encourage all guests to set personal limits before they begin gambling, keep track of time and money spent, and never gamble under emotional distress, while impaired, or as a means to recover financial losses.

18+ Age Policy

All gambling activities at Nexoriahotelhouse are strictly reserved for individuals who are 18 years of age or older. This is both a legal requirement and a moral responsibility that we take very seriously.

Our team members are trained to verify the age of any guest who appears to be under the legal gambling age. Valid government-issued photo identification may be requested at any time. Guests who are unable to provide satisfactory proof of age will be denied access to gambling facilities.

We ask all adults to be mindful of the presence of minors and to refrain from allowing underage individuals to participate in or observe gambling activities. Together, we can protect young people from the potential harms of gambling.

If you have concerns about an underage person accessing our gambling facilities, please speak to a member of our staff immediately. Your report will be treated with complete confidentiality.

Recognizing the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It often develops gradually, making it difficult to recognize at first. We encourage you to reflect honestly on your gambling habits and watch for the following warning signs:

Emotional and Psychological Signs

  • Feeling anxious, irritable, or restless when not gambling or when trying to stop.
  • Using gambling as a way to escape stress, depression, loneliness, or other emotional difficulties.
  • Feeling guilty, ashamed, or secretive about your gambling activities.
  • Thinking obsessively about gambling, including planning future sessions or reliving past ones.
  • Feeling a need to gamble with increasingly larger amounts of money to achieve the same level of excitement.

Behavioral Signs

  • Spending more time or money gambling than you originally intended.
  • Repeatedly trying to cut back or stop gambling without success.
  • Chasing losses — continuing to gamble in an attempt to win back money that has been lost.
  • Lying to family members, friends, or others about how much time or money you spend gambling.
  • Neglecting work, school, family, or personal responsibilities because of gambling.
  • Borrowing money, selling possessions, or engaging in dishonest behavior to fund gambling.

Financial Signs

  • Gambling with money meant for essential expenses such as rent, bills, or groceries.
  • Accumulating debt as a result of gambling activities.
  • Experiencing financial difficulties that you are unable to explain to others.

If you recognize any of these signs in yourself or someone you care about, we strongly encourage you to seek help. Acknowledging a problem is a courageous first step, and support is available.

Self-Exclusion and Responsible Gambling Tools

We offer a range of tools and options designed to help you maintain control of your gambling. These measures are completely confidential and are available to any guest upon request.

Self-Exclusion Program

If you feel that you need a break from gambling, our self-exclusion program allows you to voluntarily exclude yourself from our gambling facilities for a specified period of time. During the exclusion period, we will do our utmost to prevent you from accessing gambling activities at Nexoriahotelhouse. To apply for self-exclusion, please speak confidentially with a member of our management team or visit the front desk.

Deposit and Spending Limits

We encourage all guests to set personal spending limits before they begin gambling. If you would like assistance in setting limits or would like information about how to manage your gambling budget, our staff are happy to help in a non-judgmental and supportive manner.

Time-Out Periods

If you feel overwhelmed or simply need a break, you may request a short-term time-out from gambling. This option is available to any guest and can be arranged quickly and discreetly.

Reality Checks

We encourage guests to take regular breaks and to periodically reflect on how long they have been gambling and how much they have spent. Our staff are available to assist if you feel you need a moment to step back and reassess.

Responsible Gambling Brochures and Resources

Printed responsible gambling materials are available at the front desk and throughout our casino floor. These resources include guidance on setting limits, recognizing problem gambling, and accessing help.

Support Helplines and Resources

If you or someone you know is struggling with gambling, please do not hesitate to reach out. Trained counselors and support services are available around the clock. All calls are confidential and free of charge.

Canadian Resources

  • Gambling Support Line (Ontario Problem Gambling Helpline):
    Phone: 1-888-383-0098
    Available 24 hours a day, 7 days a week. Free and confidential support.
  • Centre for Addiction and Mental Health (CAMH):
    Website: www.camh.ca
    Provides extensive resources, treatment information, and referrals across Canada.
  • Prince Edward Island Problem Gambling Services:
    Phone: 1-800-218-8021
    Local support services tailored to residents of Prince Edward Island.

International Resources

  • GamCare (United Kingdom):
    Phone: 0808 802 0133
    Website: www.gamcare.org.uk
    Free information, support, and counseling for anyone affected by problem gambling. Available 24/7.
  • BeGambleAware (United Kingdom):
    Phone: 0808 802 0133
    Website: www.begambleaware.org
    Offers free tools, advice, and treatment referrals to help people make informed gambling decisions.
  • National Council on Problem Gambling (NCPG) — United States:
    Helpline: 1-800-522-4700
    Text: Text "NCPG" to 53342
    Website: www.ncpgambling.org
    Confidential support available 24 hours a day, 7 days a week for individuals and families affected by problem gambling.
  • Gamblers Anonymous (International):
    Website: www.gamblersanonymous.org
    A fellowship of individuals who share their experience and support one another in recovering from problem gambling. Meetings available worldwide.
  • Gordon Moody Association (United Kingdom):
    Phone: 01384 241 292
    Website: www.gordonmoody.org.uk
    Offers residential treatment programs and online therapy for individuals with severe gambling problems.

You are not alone. Reaching out for help is a sign of strength, and there are people ready to support you every step of the way.

Our Promise to You

At Nexoriahotelhouse, every guest matters to us — not just as a visitor, but as a person. We are committed to ensuring that our casino environment remains a safe, welcoming, and responsible space for all. If you ever have questions, concerns, or need support related to gambling, please do not hesitate to approach any member of our team. We are here to help, and we will always treat you with dignity, respect, and compassion.

This Responsible Gambling Policy is issued by Nexoriahotelhouse Inc., 72 Water Street, Charlottetown, PE C1A 1A8, Canada. We regularly review and update this policy to ensure it reflects the highest standards of responsible gambling practice.